AIBA Member: Gravity Systems
Gravity Systems is passionate about providing small local businesses with long-term computer support. The company understands the critical role IT plays in the day-to-day management of small businesses, and practices a forward thinking ethos. Gravity Systems believes in establishing and maintaining relationships with its customers that, in some cases, have lasted 13 years or more.
Kent Morris started Gravity Systems in 1997 as a Web/Internet consulting firm. "Back then, the Internet was new, and we were doing email and web sites. We created one site with a picture that rotated, and we thought that was so cool! We built really ugly pages and we loved it," Morris said. The company started doing small business support the following year, including full computer support packages and comprehensive IT. Gravity Systems evolved from there. Morris said, "We don't do web design anymore. Back then it was a technical challenge, not a design thing. Now we let web designers take care of that end."
A typical client comes to the company if they are new to the area, if they are looking for a better support solution than the one they currently have, or if they are tired of handling the job alone. "We help customers who are frustrated with their current system, who are sick of their computers not functioning the way they want them to," Morris said. Gravity Systems is the solution for customers looking for a true partner in business-to-business computer support. Morris said, "We want our customers to feel that we have their best interests at heart -- because we do. We help them plan for the future, guide them into making the right decisions for their businesses up front, and build relationships with them that hopefully last forever."
Morris's favorite customers tend to be small, grassroots Austin businesses that need help taking it to the next level. These kinds of businesses have grown with Austin and have become successful and established. Gravity Systems also works with attorneys, engineers or anyone with a business with 50 computers or less.
Gravity Systems understands that finding a company that does a great job handling the IT end of things, especially a company that will be around for a long time, is critical to a small business' success. "Often, small business owners are taking care of the computer side of things on their own. They find, after a while, that they are spending way too much time on IT when they'd rather be doing their business. They are so happy to have someone take care of this stuff for them." Morris said some companies pull in an IT solution at the beginning, while others wait as long as 10 years or more.
Whether you decide to bring in professional computer assistance at the launch of your business or somewhere down the road, Gravity Systems can provide everything from complete IT setup, troubleshooting and on-site support, networking solutions, off-site backup and more. They sell, maintain and support Dell computers and have a Mac guru on staff to assist Apple users. Looking for computer support? Establishing a relationship with Gravity Systems just might be the best decision you make for your small Austin business. Contact Gravity Systems online or call 643-3263.
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