Home    AIBA Blog
Please update your Flash Player to view content.
OUTAGE COMMUNICATION
 
Austin Energy benchmarks in the top quartile for providing reliable power, but when the lights go out, it’s critical that we offer you quick, accurate information and updates. Austin Energy’s new Two-Way Outage Communication system will offer our customers clear, concise, mobile-friendly information and updates. This system will allow customers to report outages via SMS text messages and in turn, Austin Energy will proactively provide updates on restoration progress and estimated restoration times. Customers will be able to view information on an upgraded, mobile-friendly online outage map currently known as "Storm Center." Testing is scheduled to be completed in June, with a go-live date set for July. Contact your Key Account Manager for participation details.
 
POWER PLANT TOURS
 
We’ve set aside two dates for our customers to tour some of Austin Energy’s power plants. Please RSVP to Diane.Mercado@austinenergy.com if you’re able to attend, and she will send you more details.
• Webberville Solar on Tuesday, May 16 from 10:30 to 11:30 a.m.
• Sand Hill Energy Center on Friday, May 19 from 10:30 to 11:30 a.m.
 
ECAD REPORTING 
 
The City of Austin’s Energy Conservation Audit and Disclosure ordinance requires commercial buildings within the Austin city limits that receive electricity from Austin Energy to calculate and submit an annual energy rating by June 1. The ordinance applies to commercial buildings 10,000 square feet or larger.
 
The building owner or the person who submitted ECAD data last year received a letter in mid-April explaining two the reporting options:
1. Use the unique Building Owner Key Code in the letter associated with the buildings you own or manage. Go to the website to acknowledge the property information and energy use data for your building(s), calculated based on size and property type.
2. For those wanting more detailed information, we encourage you to use the EPA’s Portfolio Manager tool. 
 
If you have not received information regarding the ECAD ordinance reporting process, please call 512-482-5346 or email us for assistance  
 
If you have any questions, or if you would like to receive outage alerts regarding your facilities, please contact Murray Jones at Murray.Jones@austinenergy.com. We value your business and appreciate the opportunity to serve you.