Breakfast: Conflict to Conversation to Calm Series: What Your Body Language Says
Tuesday, August 28, 8:45am-10:00am RSVP NOW
BookPeople
603 N. Lamar Blvd.

Join us in the four-part series that will give you tools and insights to help you manage conflict and difficult conversations in your business and in life. While you’ll get the most benefit from attending all four, each event is designed to cover one complete aspect of communication.
 
This is the first event in a four-part series. Attend the other events in this series:
No-Fault Language, September 12, 11:30am-1pm
Deescalating Situations, September 28, 8:30-10am
Managing Conflict Step by Step, October 24, 11:30am-1pm
 
What Your Body Language Says is presented by Elota Patton.
 
Studies show 93% of communication is non-verbal!!  So when we interact with our customers, what are we communicating with our gestures, our tone of voice, our body language?  This is always critical.  And becomes even more so when there is a misunderstanding or conflict - whether it be with a customers, a co-worker, a boss, really anyone you interact with.  This kind of communication is usually not taught in business school, nor often in training in businesses - yet it remains the bottom line for all our interactions (especially those face-to-face).  Come gain new insights and learn skills that will help you in your work and in your life!
 
Elota Patton has been an NLP Master Practitioner for 30 years. As a Senior Lecturer, she taught business communication at The University of Texas for 18 years, and a wide variety of acting classes to the public for 15 years before moving to UT. She is an experienced manager and a Licensed Professional Counselor and a professional coach, with deep experience in coaching public speaking, including reducing or eliminating speaking anxiety.
 
BookPeople is opening early at 8:45 to welcome our group. Please note that doors will not be open before 8:45. Open and free to AIBA members and prospective members. Delicious breakfast tacos generously provided by Tacodeli and hot coffee graciously provided by Texas Coffee TradersPlease help us budget our limited non-profit resources for food and drink by only RSVPing once you're certain you'll attend. This helps us do more to help keep Austin, Austin! Thank you!
RSVP NOW

Luncheon: Conflict to Conversation to Calm: No-Fault Language
Wednesday, September 12, 11:30am-1:00pm RSVP NOW
Precision Camera Classroom
2438 West Anderson Lane
$25.00 AIBA members, $35.00 nonmembers
Join us in the four-part series that will give you tools and insights to help you manage conflict and difficult conversations in your business and in life. While you’ll get the most benefit from attending all four, each event is designed to cover one complete aspect of communication.
 
This is the second event in a four-part series. Attend the other events in this series:
Deescalating Situations, September 28, 8:30-10am
Managing Conflict Step by Step, October 24, 11:30am-1pm
 
No-Fault Language is presented by Kris Donley, Executive Director, Dispute Resolution Center 
 
Before we can assist anyone with their conflict with us, our service/product or our business in general, we must moderate the emotional temperature of the air between us. Learning how to de-escalate rising emotions, separating issues from the people who generate them and identifying and clarifying positions and interests utilizing neutral language techniques is the critical first step. 
 
We'll enjoy a pizza and salad buffet from Conans Pizza. AIBA events are open to members and prospective members.
 
Kris Donley, M.Ed., came to the Dispute Resolution Center (DRC) twenty three years ago as Executive Director.  Within that role, she has mediated a variety of civil disputes, victim/offender issues and facilitated large group public policy endeavors, taught professionals and students interested in topics of conflict resolution, consulted in a variety of work and civic settings on related field topics and assisted groups with strategic planning endeavors. Providing statewide leadership, she served as a past Chair of the Texas DRC Directors’ Council for four years and has now served as Treasurer of the Council for the past fourteen years. 
 
Get a FREE Lunch! If you aren't yet an AIBA member, join at this event and lunch is on us! If you are an AIBA member, bring a collegue who isn't yet a member. When they join at the event, we'll cover both your lunch and theirs!
RSVP NOW

Breakfast: Conflict to Conversation to Calm Series: Deescalating Situations
Friday, September 28, 8:45am-10:00am RSVP NOW
Lauterstein Conway Massage school
4701-B Burnet Road

Join us in the four-part series that will give you tools and insights to help you manage conflict and difficult conversations in your business and in life. While you’ll get the most benefit from attending all four, each event is designed to cover one complete aspect of communication.
 
This is the third event in a four-part series.Attend other events in this series:
Managing Conflict Step by Step, October 24, 11:30am-1pm
 
Deescalating Situations presented by Jetta Todaro.
 
You see a conflict brewing, what do you do?  There are a number of ways to “de-escalate” a tense situation ---  keep it from happening in the first place, immediately reduce the level, intensity or size of the conflict, or determine a better time or place to “tackle” the issue(s). But how?  Learn some practical techniques address all three situations. as well as how to be a model to your coworkers/employees/customers.
 
Jetta Todaro is a mediator in Austin.  She has mediated in a variety of settings including: business; for- and non-profit organizations; divorce and intact families; faith-based organizations; and in higher education and healthcare.  As an  impartial, third party, she provides a safe place and a process focused on assisting others in identifying, managing, and/or resolving their issues.  
 
Delicious breakfast tacos generously provided by Tacodeli and hot coffee graciously provided by Texas Coffee TradersPlease help us budget our limited non-profit resources for food and drink by only RSVPing once you're certain you'll attend. This helps us do more to help keep Austin, Austin! Thank you!
RSVP NOW

Luncheon: Conflict to Conversation to Calm: Managing Conflict Step by Step
Wednesday, October 24, 11:30am-1:00pm RSVP NOW
El Mercado
1302 S. First St.
$25.00 AIBA members, $35.00 nonmembers
This is the fourth event in a four-part series: Conflict to Conversation to Calm: How to Part in Peace, Not Pieces.
Managing Conflict Step by Step is a panel discussion.
 
Our panelists bring a reasoned step by step approach:
Holly AcostaKazdon, Inc., informs us about effective HR policies and how to create them
Kris Donley, Dispute resolution Center, provides successful language you can use.
Jetta Todaro, Jetta Todaro Mediation, outlines when to call for help and gives us resources to contact
David LautersteinLauterstein Conway Massage School, leads us in healing after conflict.
 
We'll enjoy a delicious Speciality Taco Dinner Buffet. If your dietary needs do not include tacos, please contact Dixie Patrick. AIBA events are open to members and prospective members.
 
Get a FREE Lunch! If you aren't yet an AIBA member, join at this event and lunch is on us! If you are an AIBA member, bring a collegue who isn't yet a member. When they join at the event, we'll cover both your lunch and theirs!
RSVP NOW